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What Is An Emergency & When To Call A Plumber?
What is a plumbing crisis, and when should you call an emergency plumber in Sydney?
Knowing the answer can save you a significant amount of money and anxiety. The easiest way to make a decision is to ask yourself, “Is this plumbing problem about to cause - or already causing - damage or posing a safety risk?” If the answer is yes, you need an
emergency plumbing service.
Pav Plumbing provides around-the-clock emergency plumbing throughout Sydney’s Inner West. We can rapidly respond to your urgent call no matter the time, day or night. However, if you’re dealing with a problem we can fix during standard business hours, it’s best to wait. It sounds counterintuitive for a plumber to say that, but we’re not in the business of fleecing our clients!
So - when do you need an emergency plumber? Let’s find out..
Common plumbing emergencies
Of course, there can always be grey zones, so the best thing to do is call us, no matter the hour. We’ll find out as much as we can over the phone and help you triage whether or not this requires an
urgent plumber. We’ve also compiled the following information on some more common home disasters that need a 24/7 emergency plumber, as well as what you can do to try and mitigate the damage and risk until we arrive.
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Emergency roofing repairs
Severe leaks, storm or fire damage, tree impact, sagging ceilings, or collapsed roofs warrant emergency response plumbing. Not only can this be extremely dangerous, but it’s also potentially costly if the damage continues to deteriorate. It may even become problematic with insurers if they can prove you’ve neglected the problem. Our emergency roof repairs in Sydney are second to none - we have the skills and equipment to handle most issues, although we may need to order specific tiles or shingles.
What should you do before we arrive?
If it’s safe to do so, you may be able to apply a tarp over the damaged area. However, in most instances, we recommend waiting for our professionals to arrive, especially if the weather creates additional hazards. Ensure nobody is under the damaged area and (only if it is safe to do so) remove any household items that might be vulnerable sitting below the affected area.
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Toilet repair
Whilst a clogged toilet can wait until the morning for repair work (unless it’s the only WC in the house), an overflowing toilet is an entirely different matter. Water and structural damage, slip and fall hazards, and exposure to bacteria are all risks associated with a ruptured toilet. And let’s not even talk about the smells and sights… You want to get professional toilet plumbing to fix this one fast!
What should you do before we arrive?
Don’t flush! Instead, locate the shut-off valve (usually on the wall behind or beside the bowl) and turn it off clockwise to stop further flow. Place old towels around the affected area to reduce water leakage into other rooms. Open windows to circulate air and wait for us to arrive. We’ll sort this out in no time.
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Gas leak repair
If you and other household members suddenly start getting headaches, you smell sulfur or the plants begin to wilt or die, you potentially have a gas leak on your hands. Our gas fitters in Sydney are fully accredited and licensed to undertake professional gas repair and fitting services. You should never leave this to DIY; depending on the task, you may legally require a professional. Certainly, your insurance company will likely want to see evidence of professional work in case of a claim.
What should you do before we arrive?
If it is safe to do so, turn the electricity off at the mains. Ensure all occupants exit the house and open windows as you leave (if possible).
We promise a rapid response to any plumbing emergency - call 1300 479 100
Hot water system emergency
In some cases, we can provide urgent assistance over the phone, advising you what to do and how. That said, in most cases, you’ll likely need us to attend in person and sort this out. A broken hot water system can be a potential scalding hazard, release harmful gas, cause water damage and trigger electric shocks.
Emergency water heater repair is not something you want to leave until the morning to sort out. And besides, if this has happened in the middle of winter (and Murphy’s Law says it always does), you will not want to put up with an ice-cold shower.
What should you do before we arrive?
Turn off your power or gas to prevent further issues and clear the area.
We hope this helps you decide when to call a plumber for an emergency issue. But what is
not urgent? Blocked toilets, leaking taps, clogged drains and low water pressure are common household plumbing issues that can wait for our 9 to 5 service. That said, just reach out to us! We can find out more information over the phone and let you know one way or the other for complete peace of mind.
